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Privacy Policy

The following Privacy Policy (“Policy”) pertains to data collection by MyDocLab via its website (referred to as the “Site”) and Application (“App”), collectively known as the “Service” or “Services.” It outlines how MyDocLab Sdn Bhd, with company number 202101002033 (1402331-U) (“MyDocLab,” “we,” “us,” or “Company”), utilizes your Personal Data. We appreciate your review of our privacy statement. MyDocLab treats your personal information with the utmost seriousness and handles it confidentially. To safeguard your private information, MyDocLab has devised this Policy in compliance with industry best practices and relevant laws and regulations. This Policy elucidates how MyDocLab manages your personal information for the services it provides, including associated websites, services, and tools (referred to as the “Website”).

This policy elucidates the collection, utilization, sharing, and protection of personal information concerning Users of the Services. This includes Doctors (as defined in the Terms of Use), Users (as defined in the Terms of Use), as well as guests or visitors of the Website (collectively referred to as “you” or “Users” in this Privacy Policy). We have crafted this Policy to underscore our commitment to safeguarding your privacy and personal information. Your use of and access to the Services is subject to this Privacy Policy and our Terms of Use. Any capitalized term used here but undefined in this Privacy Policy will have the meaning assigned to it in our Terms of Use. MyDocLab is dedicated to ensuring the protection of your personal data. Regardless of the country you reside in or generate information from, your information may be used by MyDocLab in Malaysia, the Philippines, Brunei, the Republic of Singapore, or any other country where MyDocLab operates.

MyDocLab takes your personal information seriously and uses or keeps it confidential. In order to protect your private information, MyDocLab has established this Policy in accordance with best practices in the industry and applicable laws and regulations.

This policy explains how we collect, use, share, and protect personal information about the Users of the Services, including the Drs (as defined in the Terms of Use), the Users (as defined in the Terms of Use), and the guests or visitors of the Website (jointly and severally referred to as “you” or “Users” in this Privacy Policy). We created this Policy to demonstrate our commitment to the protection of your privacy and your personal information. Your use of and access to the Services is subject to this Privacy Policy and our Terms of Use. Any capitalized term used but not defined in this Privacy Policy shall have the meaning attributed to it in our Terms of Use. MyDocLab is committed to ensuring that your personal data is protected. Irrespective of which country you reside in or create information from, your information may be used by MyDocLab in Malaysia, the Philippines, Brunei, the Republic of Singapore, or any other country where MyDocLab operates.

Personal Data Collection and Usage

1) You can browse our website without informing us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. If you choose to provide us with personal information, you consent to the transfer and storage of that information on our servers. When you register with us on the App and/or the Site to create an account (“MyDocLab Account”) and become a registered user (“Member”), you will need to provide us with certain personally identifiable information to complete the registration, including information that can be used to contact or identify you (“Personal Information”). Personal Information that we may ask you to provide includes, for instance, your name, nickname, email address, biodata, credit card, or other billing information. We use this Personal Information mainly to provide the Services, administer your inquiries, and process payments.

2) In connection with your use of the Service, MyDocLab may also collect personal health information provided by you or generated through your use of the App. By using the Service, you explicitly authorize MyDocLab to collect personal health information, you represent that you are authorized to disclose any and all information you provide, and you acknowledge that Health information disclosed by you to MyDocLab is not considered Protected Health Information under and/or similarly protected under any state law relating to the privacy of medical or health information.

3) We also collect other information that you provide as part of registration and the administration and personalization of your user experience, including certain demographic information such as your gender, age, date of birth, and biodata. We may combine this information with the Personal Information we collect from you and use it to provide the Services, complete your transactions, and administer your inquiries. We may also use this information to improve user experiences on our Site or App, improve the quality and value of the Services, and analyze and understand how our Service is used. In addition, we may use it to serve you specifically, for instance, to deliver a product to you according to your preferences or restrictions.

All information described herein, including information you provide through the Site or App about third persons, is hereafter referred to as “Your Information.”

4) Once you start this service for the first time, you may be prompted to allow the platform to access certain data which will be used to provide and improve the Service, and subsequently, you will be deemed to allow access for the same data whenever you use the service.

5) We collect personal and activity data solely to enhance your MyDocLab experience.

6) We may also gather additional personally identifiable information from you, such as your ID number, country of origin, current location, and preferred language. This data is used to improve and provide better services, allowing healthcare providers to better understand external and environmental factors relevant to your health-related information. This information will be accessible to doctors, pharmacists, and other healthcare professionals on MyDocLab. Additionally, we collect personalized bio-health data, including weight, height, blood group, blood pressure, heart rate, temperature, and blood sugar, to further enhance your experience and allow physicians to better understand your health status. MyDocLab may also collect personal health information, authorized by you, to enable healthcare providers to assess and share health-related knowledge based on the provided personal health information.

7) To improve your experience with MyDocLab, you may be asked to grant access to your microphone for voice message services and camera/photo albums for picture message services when interacting with healthcare providers.

8) To access the app, you must provide accurate and up-to-date personal and health information during registration.

9) You are responsible for all activities conducted under your account, and should you notice any unauthorized usage, please notify MyDocLab immediately.

10) Healthcare providers may need to supply identifiable personal and professional information during registration to be verified and approved to offer their services. By signing up with MyDocLab, you authorize the collection of this professional information, representing your authority to disclose the information. This information is collected to identify and verify the credibility of healthcare providers. Personal information disclosed to MyDocLab is not considered protected under any state or country privacy laws.

11) Corporate users or patients who use the service may also provide personal health information, authorized by you, to MyDocLab. This information is not considered protected health information and may be shared with managed care organizations (MCO) for purposes such as medication dispensing and medical claims. You also allow partnered pharmacies to store and release information related to online consultations for the purpose of medical claims.

12) If you decide to cancel your subscription for any reason, you must notify MyDocLab in writing. The platform will subsequently deactivate and delete your account and its data from the server.

Third Party Services

MyDocLab is not responsible for the practices used by any websites or services linked to or from our Service, including the information or content they contain. When you use a link to go from our Service to another website or service, our Privacy Policy does not apply to those third-party websites or services. Your browsing and interaction on any third-party website or service, including those linked on our website, are subject to the rules and policies of that third party. Additionally, you agree that we are not responsible and do not have control over any third parties that you authorize to access your User Content. If you are using a third-party website or service and you allow them to access your User Content, you do so at your own risk.

Generally, your personal data with MyDocLab will be kept confidential. You hereby consent and authorize us to disclose your personal data to the following categories of third parties:

  • Our associated, subsidiary, related companies of the Company.
  • Our business partners, including online business affiliates, retailers.
  • Our auditors, business consultants, accountants, lawyers, or other professional bodies, including but not limited to Malaysian.
  • Medical Council, Malaysian Medical Association, Ministry of Health, Malaysian Dental Council, and Malaysian Pharmacy Association, as MyDocLab may deem appropriate or necessary.
  • Our sub-contractors or third-party service or product providers as we deem appropriate or necessary.

Cookies and similar technologies

When you visit the Service, we may use cookies and similar technologies like pixels, web beacons, and local storage to collect information about how you use MyDocLab and provide features to you. We may ask advertisers or other partners to serve ads or services to your devices, which may use cookies or similar technologies placed by us or the third party.

Law and Harm

MyDocLab may preserve or disclose your personal information if we believe it is reasonably necessary to comply with local or international law, regulation, or legal requests, or to protect the safety of any person; to address fraud, security, or technical matters; or to protect MyDocLab’s rights or its property.

Children’s Privacy

MyDocLab strictly does not knowingly collect or solicit any personal information from anyone under the age of 18 or knowingly allow such persons to register for the Service. The Service and its content are not directed at children under the age of 18. In the event that we learn that we have collected personal information from a child under age 18 without parental consent, we will delete that information as quickly as possible.


The security of your personal information is important to us. However, we cannot ensure the absolute security of any information you transmit to MyDocLab or guarantee that information on the Service may not be accessed, disclosed, altered, or destroyed. No method of transmission over the internet or method of electronic storage is fully secured. While we strive to use commercially acceptable means to provide sufficient guarantees to protect your personal information, we cannot guarantee its absolute security.

Location Information

MyDocLab may gather location data, encompassing accurate real-time location details sourced from your device, as well as approximate location information derived from factors such as your IP address or postal code. MyDocLab applications will not retrieve precise real-time location information from your device unless explicit permission is granted.

Your consent

By using this website or mobile applications, you consent to the terms of our Privacy Policy and to MyDocLab’s processing of Personal Information for the purposes given above, as well as those explained where we collect Personal Data.

Changes to this Policy

We may revise and amend this Policy from time to time. The most current version of the policy will govern our use of your information and will always be at If we make a change to this policy that, in our sole discretion, is material, we will post them online at these websites. By continuing to access or use the Services after those changes become effective, you agree to be bound by the revised Privacy Policy.

Google Data Usage Clause

The mobile application utilizes data obtained from Google services for the purpose of enhancing user experience. The data obtained from Google services enable users to view their information in chart format, thereby enhancing their ability to track and understand personal metrics. The collection, use, and sharing of Google data are carried out in strict adherence to Google’s data protection guidelines, as well as our own rigorous privacy standards. By using our mobile application, users consent to the processing of their data by Google and our mobile application in the manner and for the purposes set out above.

If you have any questions or comments about this Privacy Policy, please contact us at